Refund policy

The Kindled Seed Mercantile, LLC

Return Policy

We want you to love every item you receive from The Kindled Seed Mercantile. While we understand that preferences may shift, we also prioritize the safety and well-being of our customers. Due to the nature of our handcrafted, personal care products, we do not accept returns for reasons of cleanliness and sanitation.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at andrena.andersen@gmail.com so we can evaluate the issue and make it right.

If your return is accepted, we’ll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

🚫 Exceptions / Non-Returnable Items

We do not accept returns on:

Sale items
Gift cards
Perishable goods
Custom or personalized products
Personal care items (e.g., soaps, grooming goods, beauty products)
Seasonal Items

If you have questions about a specific item, feel free to reach out.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, contact us at andrena.andersen@gmail.com.